Refund Policy

Passes are one-time purchases and never renew. If you have not used any full audit report from a pass, you can ask for a full refund within 14 days of buying it, for any reason.

A full audit report counts as used once it has been generated with that pass. The free check never counts, and a report that fails to generate is not used.

Once any full audit report from a pass has been used, or after 14 days from purchase, the pass is not refundable. We still refund accidental duplicate purchases and charges made in error.

Nothing in this policy removes any consumer rights you may have under applicable law.

Email support@groptim.com from the address you used to buy, and include your receipt or order number.

Payments are processed by the payment provider shown at checkout, which issues approved refunds to your original payment method. How quickly the money appears depends on your bank or card provider.

The refunded pass and its remaining full audit reports are removed from your account. Your account and free checks stay available. See the Terms of Service for the full purchase terms.